Frequently Asked Questions.
A: We accept PayPal, Visa, Mastercard and other major credit cards. All payments are encrypted. We do not store your card details. An order confirmation email will be sent after successful payment. Please check your spam folder if you cannot find it.
A: Payment status may be delayed for 5–30 minutes.
1. Save your payment receipt screenshot
2. Confirm the email used for checkout
3. If the status remains unchanged after 1 hour, contact our support with your order number and payment proof.
Please do not place duplicate orders to avoid double charges.
A: Changes to shipping address or item details are allowed before shipment. Once the parcel is packed and dispatched, no changes can be made. You may apply for return after delivery if needed.
Please double-check your information before checkout.
A: Unshipped orders can be cancelled by contacting customer service. Orders already shipped cannot be intercepted; you can return the package after receiving it. Custom items and clearance sale items are not eligible for cancellation.
## Shipping & Delivery
A: Standard items will be shipped within 1–3 business days. No shipment on weekends and holidays.
Estimated delivery time for cross-border shipping:
• US & Europe: 7–15 working days
• Other regions: 10–20 working days
Note: Delivery time is for reference only. Delays may happen due to customs clearance or peak seasons.
A: We will send the tracking number and tracking link via email once shipped. You can also track orders directly in My Account > Orders.
A: Import duties or VAT may be charged by local customs in some countries. All taxes are borne by buyers. We will declare packages truthfully as required by law and cannot under-declare for tax avoidance. Please check your local customs rules before ordering.
A: First check your doorstep, local parcel locker, property office or whether it was collected by a neighbour. You may also check notes left by the courier.
If the package is confirmed lost, contact us. We will help file an investigation with the logistics provider and offer solutions based on the official result.
Return, Refund & After-sales
A: Items can be returned within 30 days after delivery. Goods must be brand new, in original packaging, unused and resellable.
Exclusions: personal hygiene goods, custom products, clearance items and consumables.
For free returns: Buyer covers return shipping cost for change-of-mind returns. We cover shipping cost if items are wrong, damaged or defective.
A: Please contact us within 48 hours after receiving the parcel. Prepare clear photos/videos of the outer package and defective product together with your order ID. We will verify and arrange replacement, exchange or full/partial refund. Claims for damage will not be accepted if reported long after delivery.
A: Refunds will be issued to your original payment method after approval.
PayPal refund: 1–3 working days.
Credit card refund: 3–7 working days, depending on your card issuer.
Account & Website
A: Click My Account at the top right corner to sign up with your email. Guest checkout is also available. We recommend registering an account for easier order tracking and after-sales support.
A: Click Lost your password? on the login page. Enter your registered email, and we will send a reset link. Check spam inbox if you do not receive the email.
A:LiGuangMalll uses SSL encryption. We only collect necessary information for order fulfilment and follow our privacy policy strictly. We will never sell or share your personal information to third parties.
Multi-vendor (For Dokan)
A: Liguangmall is a multi-vendor marketplace. Products are sold and shipped by different vendors. The seller name is shown on your order page. Shipping and after-sales are mainly handled by the corresponding vendor, while the platform provides supervision and assistance.
Others
A: You can reach us via live chat on the website, contact form or support email. We reply faster during working hours. Messages sent off-hours will be handled on the next business day.
A: Yes, we accept wholesale inquiries. Please contact support with item SKU, quantity and destination country for a custom quotation.